退款政策

Return & Refund Policy
We want you to love your purchase. If you're not completely satisfied, we're here to help.
Return Window: 30 days from the date of delivery.
Eligibility:
• Items must be unused and in original packaging
• Manufacturing defects or damage upon arrival are fully covered
• Change-of-mind returns accepted within 30 days
Return Shipping: Return shipping costs are the responsibility of the buyer, except in cases of defect or damage.
Process:
1. Contact us within 30 days at support@formandzen.com
2. For defects/damage, please provide photos
3. We will respond within 2 business days
4. Once approved, ship the item back with tracking
Refund: Issued to the original payment method within 5–10 business days after we receive the returned item.